Project Manager – Kalamazoo and Troy Branches

Knight Watch Inc. is seeking a driven, customer-oriented individual to fill a Project Manager position in our Kalamazoo and Troy, Michigan branches. The Project Manager is responsible for communicating with customers and internal departments to ensure all projects are completed according to project scope. Candidates must be organized and driven to exceed the expectations of our customers.

Project Manager Responsibilities:

• Communicates with customers and subcontractors on projects from start to finish; ensuring their needs are met and their projects are on track
• Manages a team of Installation Technicians; ensures they are prepared to visit job sites
• Schedules Installation Technicians to complete work orders
• Works closely with internal departments to ensure proper billing, and job scope accuracy
• Order parts from manufacturers based on job requirements
• Additional responsibilities as required

Required Skills/Education:

• Strong customer service skills
• Strong verbal/written communication skills
• Strong decision-making skills
• The ability to multi-task
• Time management skills
• Proficient with Microsoft Office
• High School Diploma
• Driver’s License

Preferred Skills:

• Experience with security and fire alarm systems
• Experience with ERP

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Bonus potential
• Health Insurance Available
• Vision Insurance available
• Dental Insurance available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Tuition reimbursement
• Cell phone, tablet, laptop and other career specific tools

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Application Engineer / Programmer – Kalamazoo and Grand Rapids Branches 

Knight Watch, Inc. is seeking a Application Engineer / Programmer for our Kalamazoo and Grand Rapids, MI locations. An Application Engineer / Programmer is someone who manages, assists and programs technical aspects of projects and services that Knight Watch offers. They also provide technical support and expertise to internal departments, customers, testing applications, responding to customer feedback, installations, maintenance and often performing product demonstrations and training. Coordinates communication with the project manager and customer during all phases of the project. They also coordinate such aspects and deliverables with customer personnel, and ensure that all installed equipment is programmed, documented and labeled per customer and company requirements and standards. They shall be able to answer questions for customers in a technical manner, e.g., network requirements, equipment needs, wiring requirements and how the system(s) will affect their environment and infrastructure (either by system programming or network implications). Responsible for ensuring that we complete projects and service calls in a timely manner; and working together across all departments to maintain consistency across all platforms. As a member of the IT Team, the individual may also be responsible for some internal special projects, troubleshooting or maintenance.

Application Engineer / Programmer Responsibilities:

• Completes software programming utilizing standards as required. Communicates detailed information regarding the design and operation to customers, Knight Watch staff and subcontractors.
• Manage and complete programming and downloading of system controllers and peripherals.
• Performs commissioning of all system controllers as required. Ensures system functionality when compared to project documents and expectations.
• Revise project documents for accurate as-built and commissioning documentation.
• Provides coaching, mentoring and technical assistance to installation and service technicians. Ensure that delegated tasks are performed accurately in a timely manner.
• Attend project meetings as required
• Communicate project details to project manager, technicians and customer as required.
• Application Engineers must provide customers with ongoing technical support. This support includes responding to customer issues, providing updated software that solves bug issues, performing installs for customers and working with the customer service team.
• In order to design and re-design effective applications, Application Engineers / Programmer must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions. They generate ideas for software products that innovate and fill gaps in the current market.
• Performs training for owners and operators. Develops site-specific training that ensures the owner/operator has been trained. Provides proper documentation and manuals for system operation.
• Establish and cultivate long-term relationships with customers, contractors, consultants and subcontractors.
• Ability to troubleshoot Windows Operating Systems for Servers, PC, Laptops and Tablets
• A good understanding and implementation of IP networks at all OSI layers, including the tools and methods used to troubleshoot them
• Ability, drive and ambition for continued learning on system control technologies
• Research, learn and understand how new products can be implemented, i.e., R&D

Personality Profile:

• Thrives in fast-paced environment
• Team Player
• Expert problem-solving skills
• Strong communication, interpersonal and organizational skills
• Good time management skills
• Ability to work autonomously
• Confidence in computers, applications and network fundamentals
• Resourcefulness

Qualifications:

• Proficient in Microsoft Office, Visio, AutoCad, Adobe Creative Suite
• Strong Computer and Networking skills
• Proficient with and knowledgeable of different Operating Systems
• Willing to obtain a comprehensive technical understanding of all current product offerings
• Understanding of how our products and services will work with other systems
• Application and programming skills for products and services offered
• Good understanding of OSI Layer 3, e.g., IP addressing, CIDR, tunneling
• Good understanding of OSI Layer 2, e.g., VLANs and Ethernet
• Good understanding of Routing and ACLs
• Ability to use and understand troubleshooting utilities, e.g., Wireshark, ping, traceroute, netstat
• Solid understanding of SQL, including server administration, query design, etc.
• Knowledge of RAID 1, 5 and 6; SANs and NAS; and other storage systems and their capabilities and limitations.
• Ability to replace hardware on servers, desktops, laptops, etc.
• Ability to perform system administration tasks, including management of: event logs, scheduled tasks, services, DCOM configuration
• Knowledge of standard sysadmin technologies and utilities, e.g., RDP, VNC, SSH, pstools
• Assist with internal systems and network design and maintenance as needed
• Excellent problem solving and analytical skills
• Excellent Customer Service skills
• High School Diploma
• Driver’s License

Preferred Skills:

• Experience with Access Control, CCTV, Security and Fire Systems, RFID Location Systems and HVAC
• Four+ years of experience in controls installation, programming and troubleshooting systems or equivalent

Job Type: Full-Time

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Bonus potential
• Health Insurance Available
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Installation Technician – Kalamazoo, Grand Rapids, and Troy Branches

Knight Watch Inc. is seeking Installation Technicians for our Kalamazoo, Grand Rapids, and Troy, Michigan offices. Installation Technicians are responsible for the installation of fire alarms, surveillance systems, access controls and other systems that make businesses more secure and efficient. We work with some of the largest healthcare, educational and industrial facilities in Michigan. Our nearly perfect customer retention rate over the last 23 years proves how satisfied our customers are with our service. Installation Technicians report to the Service Manager. The ideal candidate will have experience with security and fire alarm systems.

Installation Technician responsibilities:

• Install, service and maintain fire alarms, security systems and other building systems in residential and commercial spaces
• Read blueprints and electrical drawings to determine which locations equipment will be installed in
• Educate and demo installed systems to customers
• Accurately report materials used and hours work on each job
• Troubleshoot and diagnose equipment malfunctions and errors
• Install equipment in accordance with building codes

Required Skills/Education:

• High School Diploma or equivalent
• Valid Driver’s License
• 2 years of security and fire installation experience or related
• Able to decipher blueprints and electrical drawings
• Ability to lift up to 50 pounds
• Ability to climb ladders and work in small spaces
• Proficient with power tools and electronics
• Excellent communication skills
• Proficient in Microsoft Office

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Electrical Apprentice – Grand Rapids Branch

Knight Watch, Inc. is seeking an Electrical Apprentice for our Grand Rapids, MI location.  The Electrical Apprentice candidate must have relevant experience and strong mechanical aptitude.  Self-starter with ability to work independently and willingness to commit to completion of formal apprenticeship training program that includes both classroom work and documented on-the-job training.  Must have availability to work out of town and participate in an on-call rotation as required. Good verbal and written communication skills, along with troubleshooting ability, and critical thinking skills are needed.

We partner with some of the largest healthcare, educational and industrial facilities in Michigan. We are a service-driven company that puts our customers’ needs first. Electrical Apprentice candidates must be passionate about customer service and helping others.

Electrical Apprentice Responsibilities:

• Install access control systems, CCTV, BMS systems, fire alarm systems and other systems in residential and commercial properties
• Read blueprints and electrical drawings to determine which locations equipment will be installed in
• Keep up-to-date on the latest CCTV, access control systems and fire alarm systems through product research and training
• Educate and demo systems to customers
• Accurately report materials used and hours worked on each job
• Troubleshoot and diagnose equipment malfunctions and errors
• Install equipment in accordance with building codes
• Helping to install, maintain, and repair electrical systems such as switch gears, motor controls, electrical panels, CT cabinets, lighting, and power supplies
• Measuring, cutting, and bending wire and conduit, using measuring instruments and hand tools
• Tracing out short circuits in wiring, using a test meter
• Examining electrical units for loose connections and broken insulation and tighten connections, using hand tools
• Constructing controllers and panels, using power drills, drill presses, taps, saws, and punches
• Cleaning work area and washing parts
• Maintaining tools, vehicles, and equipment and keeping parts and supplies in order
• Produce quality work that meets or exceeds National Electrical Code requirements
• Maintain positive attitude towards completing job and complying with all company policies

Required Skills/Education:

• Driver’s license
• High School Diploma or equivalent
• Ability to lift to 50 pounds
• Ability to climb ladders and work in small spaces
• Proficient with power tools and electronics
• Proficient in Microsoft Office
• NICET certification a plus
• Blue print reading a plus
• Electrical diagram reading a plus
• Excellent communication Skills
• Strong work ethic and ambition to be the best
• Positively identify colors of wires

Benefits Include:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Bonus potential
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• Company vehicle
• Vacation
• PTO
• Sick leave
• Cell phone, tablet, laptop and other career specific tools
• Vacation, personal and holiday pay

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.