Application Engineer / Programmer – Grand Rapids, Kalamazoo, and Troy Branches 

Knight Watch, Inc. is seeking a Application Engineer / Programmer for our Grand Rapids, Kalamazoo, and Troy, Michigan locations. An Application Engineer / Programmer is someone who manages, assists and programs technical aspects of projects and services that Knight Watch offers. They also provide technical support and expertise to internal departments, customers, testing applications, responding to customer feedback, installations, maintenance and often performing product demonstrations and training. Coordinates communication with the project manager and customer during all phases of the project. They also coordinate such aspects and deliverables with customer personnel, and ensure that all installed equipment is programmed, documented and labeled per customer and company requirements and standards. They shall be able to answer questions for customers in a technical manner, e.g., network requirements, equipment needs, wiring requirements and how the system(s) will affect their environment and infrastructure (either by system programming or network implications). Responsible for ensuring that we complete projects and service calls in a timely manner; and working together across all departments to maintain consistency across all platforms. As a member of the IT Team, the individual may also be responsible for some internal special projects, troubleshooting or maintenance.

Application Engineer / Programmer Responsibilities:

• Completes software programming utilizing standards as required. Communicates detailed information regarding the design and operation to customers, Knight Watch staff and subcontractors.
• Manage and complete programming and downloading of system controllers and peripherals.
• Performs commissioning of all system controllers as required. Ensures system functionality when compared to project documents and expectations.
• Revise project documents for accurate as-built and commissioning documentation.
• Provides coaching, mentoring and technical assistance to installation and service technicians. Ensure that delegated tasks are performed accurately in a timely manner.
• Attend project meetings as required
• Communicate project details to project manager, technicians and customer as required.
• Application Engineers must provide customers with ongoing technical support. This support includes responding to customer issues, providing updated software that solves bug issues, performing installs for customers and working with the customer service team.
• In order to design and re-design effective applications, Application Engineers / Programmer must acquire and analyze customer needs and problems, making recommendations to the engineering team to satisfy needs and develop solutions. They generate ideas for software products that innovate and fill gaps in the current market.
• Performs training for owners and operators. Develops site-specific training that ensures the owner/operator has been trained. Provides proper documentation and manuals for system operation.
• Establish and cultivate long-term relationships with customers, contractors, consultants and subcontractors.
• Ability to troubleshoot Windows Operating Systems for Servers, PC, Laptops and Tablets
• A good understanding and implementation of IP networks at all OSI layers, including the tools and methods used to troubleshoot them
• Ability, drive and ambition for continued learning on system control technologies
• Research, learn and understand how new products can be implemented, i.e., R&D

Personality Profile:

• Thrives in fast-paced environment
• Team Player
• Expert problem-solving skills
• Strong communication, interpersonal and organizational skills
• Good time management skills
• Ability to work autonomously
• Confidence in computers, applications and network fundamentals
• Resourcefulness

Qualifications:

• Proficient in Microsoft Office, Visio, AutoCad, Adobe Creative Suite
• Strong Computer and Networking skills
• Proficient with and knowledgeable of different Operating Systems
• Willing to obtain a comprehensive technical understanding of all current product offerings
• Understanding of how our products and services will work with other systems
• Application and programming skills for products and services offered
• Good understanding of OSI Layer 3, e.g., IP addressing, CIDR, tunneling
• Good understanding of OSI Layer 2, e.g., VLANs and Ethernet
• Good understanding of Routing and ACLs
• Ability to use and understand troubleshooting utilities, e.g., Wireshark, ping, traceroute, netstat
• Solid understanding of SQL, including server administration, query design, etc.
• Knowledge of RAID 1, 5 and 6; SANs and NAS; and other storage systems and their capabilities and limitations.
• Ability to replace hardware on servers, desktops, laptops, etc.
• Ability to perform system administration tasks, including management of: event logs, scheduled tasks, services, DCOM configuration
• Knowledge of standard sysadmin technologies and utilities, e.g., RDP, VNC, SSH, pstools
• Assist with internal systems and network design and maintenance as needed
• Excellent problem solving and analytical skills
• Excellent Customer Service skills
• High School Diploma
• Driver’s License

Preferred Skills:

• Experience with Access Control, CCTV, Security and Fire Systems, RFID Location Systems and HVAC
• Four+ years of experience in controls installation, programming and troubleshooting systems or equivalent

Job Type: Full-Time

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Bonus potential
• Health Insurance Available
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

HVACR Controls Sales Engineer – Grand Rapids Branches 

Knight Watch is looking for a qualified HVACR Controls Sales Engineer to collaborate with our sales and project teams to design and detail HVACR Controls and integration with other types of low voltage systems. System integrations include IoT devices, Access Control, HD Video and Fire Alarm systems.

 HVACR Controls Sales Engineer Responsibilities:

Work with our Sales Team and Manufacturer’s representatives to design multiple system types

• Support multiple account managers to manage deadlines and support first in class design
• Interpret sales team and architect’s drawings with an understanding of scope and scale
• Obtain pricing from multiple vendors to maintain competitive pricing
• Design drawing packages to aid project teams with system installations around the globe
• Work with AutoCAD and Visio to draw risers, factory control connections and custom controls connections
• Familiarity of with balancing strategies to increase comfort and efficiency
• Understanding of the commissioning process with experience preferred

Qualifications:

• Understanding of mechanical equipment and system design
• Understanding of control strategies to deliver performance, comfort and efficiency
• Ability to work in a team environment to meet customer requirements and deadlines
• Must be organized and exhibit a high degree of attention to detail
• Hands-on experience with HVAC systems and controls

Successful Candidates Will Demonstrate:

• A willingness to learn
• A Collaborative work ethic
• A mindset of continuous improvement
• A clear understanding of control systems and concepts
• Drive to be better

Education:

• Bachelor of Science in HVACR Engineering Technology
• Equivalent of bachelor’s degree in HVACR Engineering Technology by documented time in industry

Benefits:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Incentive program
• Bonus potential
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Cell phone, tablet, laptop, and other career specific tools

Job Type: Full-Time

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Inside Regional Account Manager – Troy Branch

Knight Watch Inc. is seeking a result driven individual to fill an Inside Regional Account Manager position at our Troy, Michigan location. The Inside Regional Account Manager must have relevant experience, be a self-started with ability to work independently and willingness to take responsibility of projects from start to finish.

Knight Watch partners with some of the largest healthcare, educational, and industrial facilities in Michigan. We are a service-driven company that puts our customers’ needs first. The Inside Regional Account Manager candidates must be passionate about customer service and helping others. The Inside Regional Account Manager will help to expand our already successful and thriving organization along with attaining our new client acquisitions goals, revenue growth targets and recurring service plan growth targets through assisting our senior level sales positions. The Inside Regional Account Manager will partner with our senior level sales professional and assist them in their day to day account duties. The Inside Regional Account Manager will walk jobs with them, assist in paperwork, prospect potential new clients, and earn an override on their partners sales volume.

Inside Regional Account Manager Responsibilities:

• Service existing customer accounts, obtain new orders, and establish new customers by planning and organizing a daily work schedule alongside Senior Sales Staff.
• Cold calling daily to develop new customer acquisitions
• Keep management informed by submitting activity and results, such as daily calls, customer follow-ups, potential customer cold calls, and important interactions through use of our CRM systems
• Extensively network through groups, organizations, and contacts that would have relevance to potential customer acquisitions
• Be adept at needs-based selling
• Monitor competition by gathering information on potential clients and inputting that information into our CRM system
• Resolve customer issues by investigating problems, developing solutions, preparing reports and making recommendations to management
• Maintain professional and technical knowledge by attending educational workshops, vendor training and self-administered/motivated training

Required Skills/Education:

• BS/MS degree in Business Administration or related field
• Successful previous experience as a sales representative
• Committed to continuous education through workshops, seminars, and conferences
• Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization
• Proven ability to drive the sales process from plan to close
• Strong business sense and industry expertise
• Excellent knowledge of MS Office Suite
• Familiarity with BRM and CRM practices along with ability to build productive business professional relationships
• Highly motivated and target driven with a proven track record in sales
• Prefer prior experience in Building Automation, IoT, Security, and HVAC systems
• Prioritizing, time management and organizational skills
• Ability to create and deliver presentations tailored to the audience needs
• Ability to work comfortably in a fast-paced environment
• Work requires travel to current and potential customers. This requires possession of a valid Driver’s License
• Willingness to work a flexible schedule with occasional overnight travel
• Excellent verbal and written communication skills
• Excellent critical thinking skills

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Bonus Potential
• Health Insurance Available
• Vision Insurance available
• Dental Insurance available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Tuition reimbursement
• Cell phone, tablet, laptop and other career specific tools

Job Type: Full-Time

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Offers are always contingent on successful completion of a background check.

Installation/Service Technician – Grand Rapids, Kalamazoo, and Troy Branches

Knight Watch Inc. is seeking Installation/Service Technicians for our Grand Rapids, Kalamazoo, and Troy, Michigan offices. Installation Technicians are responsible for the installation of fire alarms, surveillance systems, access controls and other systems that make businesses more secure and efficient. We work with some of the largest healthcare, educational and industrial facilities in Michigan. Our nearly perfect customer retention rate over the last 23 years proves how satisfied our customers are with our service. Installation Technicians report to the Service Manager. The ideal candidate will have experience with security and fire alarm systems.

Installation/Service Technician responsibilities:

• Install, service and maintain fire alarms, security systems and other building systems in residential and commercial spaces
• Read blueprints and electrical drawings to determine which locations equipment will be installed in
• Educate and demo installed systems to customers
• Accurately report materials used and hours work on each job
• Troubleshoot and diagnose equipment malfunctions and errors
• Install equipment in accordance with building codes

Required Skills/Education:

• High School Diploma or equivalent
• Valid Driver’s License
• 2 years of security and fire installation experience or related
• Able to decipher blueprints and electrical drawings
• Ability to lift up to 50 pounds
• Ability to climb ladders and work in small spaces
• Proficient with power tools and electronics
• Excellent communication skills
• Proficient in Microsoft Office

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Master Electrician – Grand Rapids Branches 

Knight Watch, Inc. is seeking a Master Electrician for our Grand Rapids, MI location. The Master Electrician candidate must have relevant experience, currently hold a Michigan Master Electrician License, and a strong electrical aptitude.

Master Electrician Responsibilities:

• Oversees and evaluates electrical work completed by employees assigned to perform such tasks in compliance with state and local electrical codes
• Responsible for providing direction and leadership for workers in order to complete jobs within specific guidelines.
• Manage multiple projects at varying stages from pre-construction to completion
• Ensure code standards are met
• Be able to perform work layout and planning
• Promote and comply with all safety requirements and regulations
• Evaluate materials required for projects
• Troubleshoot and diagnose electrical issues / replacements
• Responsible for working directly with, engaging, and mentoring apprentices
• Other duties as assigned

Qualifications:

• Driver’s license
• High School Diploma or equivalent
• Valid State of Michigan Master Electrician License
• At least 1 year of Master Electrician experience
• Ability to troubleshoot an electrical issue from start to finish without the use of schematics or clear information from the operator or customer
• Communicate clearly with the customer, project/service managers, and other team members
• Capable of training new electricians
• Computer applications relevant to the job (Microsoft Office, Outlook, etc.)
• Knowledge of electrical systems and installations
• Interpreting information from rough sketches, plans, drawings, and specifications
• Able to lift 50lbs
• Ability to travel
• Strong customer service and communication skills

Benefits:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Incentive program
• Bonus potential
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Cell phone, tablet, laptop, and other career specific tools

Job Type: Full-Time

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Project Manager – Kalamazoo Branch

Knight Watch Inc. is seeking a driven, customer-oriented individual to fill a Project Manager position in our Kalamazoo, Michigan branch. The Project Manager is responsible for communicating with customers and internal departments to ensure all projects are completed according to project scope. Candidates must be organized and driven to exceed the expectations of our customers.

Project Manager Responsibilities:

• Communicates with customers and subcontractors on projects from start to finish; ensuring their needs are met and their projects are on track
• Manages a team of Installation Technicians; ensures they are prepared to visit job sites
• Schedules Installation Technicians to complete work orders
• Works closely with internal departments to ensure proper billing, and job scope accuracy
• Order parts from manufacturers based on job requirements
• Additional responsibilities as required

Required Skills/Education:

• Strong customer service skills
• Strong verbal/written communication skills
• Strong decision-making skills
• The ability to multi-task
• Time management skills
• Proficient with Microsoft Office
• High School Diploma
• Driver’s License

Preferred Skills:

• Experience with security and fire alarm systems
• Experience with ERP

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Bonus potential
• Health Insurance Available
• Vision Insurance available
• Dental Insurance available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Tuition reimbursement
• Cell phone, tablet, laptop and other career specific tools

Compensation: Overall compensation varies based on experience level. Starting salary will be based on experience, qualifications, track record and other relevant criteria.

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Sales Engineer – Kalamazoo, Grand Rapids and Troy Branch 

Knight Watch is looking for a qualified Sales Engineer for our Kalamazoo, Grand Rapids, and Troy, Michigan locations. Our Sales Engineer will collaborate with the sales and project teams to design and detail Access Control, CCTV, Fire Alarm, Security and other types of low voltage systems.

Sales Engineer Responsibilities:

• Interpret sales and architect’s drawings with an understanding of scope and scale
• Work closely with the Sales Team and Manufacturer’s representatives to design multiple types of low voltage systems
• Obtain pricing from multiple distributors to maintain competitive pricing
• Design drawing packages to aid the project teams with system installations around the globe
• Work extensively with AutoCAD to draw pre-determined low voltage systems.

Successful Candidates Will Demonstrate:

• A willingness to learn
• A Collaborative work ethic
• A mindset of continuous improvement
• A clear understanding of relay logic and other like concepts

Qualifications:

• An understanding as to how low voltage systems come together from start to finish
• Ability to work in a team environment to meet tight deadlines and heavy workload
• Must be extremely organized and exhibit a high degree of attention to detail and accuracy
• Hands-on experience with low-voltage systems is a plus

Job Type: Full-Time

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Relocation assistance and compensation negotiable
• Bonus potential
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Cell phone, tablet, laptop and other career specific tools

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Offers are always contingent on successful completion of a background check.

Sales Executive Assistant – Kalamazoo Branch 

Knight Watch Inc. is seeking a Sales Executive Assistant for our Kalamazoo, MI location. The Sales Executive Assistant is responsible for providing support to the Sales and Marketing Department by performing a wide range of tasks for Knight Watch while overseeing the basic daily operations of the office, including, and not limited to, the responsibilities listed below. As the first person to interact with potential clients and customers, the Sales Executive Assistant is a crucial role that reflects upon the entire company.

We partner with some of the largest healthcare, educational and industrial facilities in Michigan. We are a service-driven company that puts our customers’ needs before ours. The Sales Executive Assistant must be passionate about helping others and possess excellent customer service skills.

Sales Executive Assistant Responsibilities:

• Prepare meeting rooms
• Assist the VP of Sales in various tasks
• Assist the Marketing Coordinator in various tasks
• Setting up company culture programs
• Company event planning assistance
• Greet, welcome, and properly direct all incoming visitors and notify personnel upon the arrival of guests
• Handle all incoming and outgoing mail
• Answer, screen, and direct phone calls to staff
• Perform administrative and clerical support tasks
• Perform other duties as assigned

Qualifications:

• High School Diploma or equivalent
• Excellent verbal communication skills
• Excellent interpersonal and customer service skills
• Competency in Microsoft applications including Word, Excel, and Outlook
• Experience in administrative and clerical procedures
• Preferred experience working with the Sales and Marketing Department

Job Type: Full-Time

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• Holiday Pay
• PTO

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Offers are always contingent on successful completion of a background check.

Service Manager – Troy Branch 

Knight Watch Inc. is seeking a driven, customer-oriented individual to fill our open Service Manager position in our Troy, Michigan location. The Service Manager will provide excellent customer service, including on-the-phone troubleshooting and scheduling technicians to service security/life safety systems and fire alarm systems. Candidates must be organized and driven to exceed the expectations of our customers.

Service Manager Responsibilities:

• Provides off-site support and troubleshooting of security/life safety systems and fire alarm systems
• Schedules Service/Installation Technicians to visit job sites
• Documents all service calls and work orders accurately and in a timely manner
• Manages the shipping and receiving of parts and equipment
• Decides the priority of service calls based on importance/urgency and resources available
• Communicates with customers to ensure their needs are met and their systems are functioning properly
• Order parts from manufacturers based on job requirements

Qualifications:

• Strong customer service skills
• Strong verbal/written communication skills
• Strong organizational skills
• Strong decision-making skills
• The ability to multi-task
• Time management skills
• Proficient with Microsoft Office
• High School Diploma
• Driver’s License

Preferred Skills:

• Experience with security and fire alarm systems
• Previous dispatcher experience or equivalent
• Experience with ERP

Benefits Included:

• Working with a team that values teamwork and growth in their profession
• Bonus potential
• Health Insurance
• Vision available
• Dental available
• Life insurance
• 401K
• PTO
• Holiday Pay
• Tuition reimbursement
• Cell phone, tablet, laptop and other career specific tools

Job Type: Full-Time

Mission: We are driven to provide solutions that better the lives of our customers and employees. We provide resources our employees need to succeed in and out of the workplace.

The Best and Brightest to Work For® – Knight Watch is recognized for being one of the best and brightest companies to work for. Our employees and work environment inspire innovation and creativity, making Knight Watch a rewarding place to work.

Knight Watch Inc. is an equal opportunity employer. Women, minorities, veterans and individuals with disabilities are encouraged to apply.

Offers are always contingent on successful completion of a background check.